Resenhas

Resposta de SkatePro:  Thanks for the review.
Sorry to read you're not satisfied with our service.
As far as we can see, the items you ordered were never out of stock and the parcel was delivered within the estimated delivery time.
If you have any question or if there's anything we can help with, do not hesitate to reply to our email.
/The SkatePro Team

Resposta de SkatePro:  Thank you for taking your time to give us feedback. We are sorry to hear that the wheels are not straight. We have already contacted you through email regarding the issue so we can find a solution for you. Likewise, we are always here to help either via email, chat, WhatsApp or over the phone. // Your Team SkatePro 😊

Resposta de SkatePro:  Thanks for your review.
We're sorry about the issue with the delivery.
We have issued the refund 3 days after receiving your request. For faster case handling, we advise to call as sometimes it can take longer than 48h for us to reply to emails.
As one of our colleagues mentioned to you, a refund on the original payment method can take a few business days, up to 10 sometimes, depending on how fast your bank can process the transaction.
If you have any question or doubt, feel free to reach out.
/The SkatePro Team

Resposta de SkatePro:  Thank you for taking the time to share your feedback with us.
I am sorry to know that you did not have a good experience with us.
As far as I can understand, you have placed an order for the wrong set of knee pads and contacted us about it. Unfortunately, when you contacted us, the parcel had already been shipped. Then, we have informed you that you could refuse the parcel on delivery and the parcel would come back to us for free. Unfortunately, you have missed the carrier and could not refuse the delivery. From that moment onwards, you would have to return the product as a normal return. You could send it using our return service for £5.95 or send it via a self arranged shipment. Delivery of the parcel took place ahead of expected. Your parcel was expected to arrive between 3 and 6 of June, and it was delivered to you on the 31 of May. When it comes to the fees, every customer that will place an order on our UK website for under £69 will have to pay shipping costs and a cost of return of £5.95, if the order is to be returned. To offer a small service, we have mentioned that you could find our Team Riders on the website and check their social media, because they have discount codes that can be used as discount on orders, so you could acquire a new set at a discount. It remains our pleasure to assist you. All the best from your SkatePro Team.